Work Experience
December 2024 - Present
Law Office Administrator | full-time
- Maintain the office calendar of attorneys and use discretion on ensuring their schedule is utilized efficiently, not overbooking or booking on days attorneys have requested remain open.
- Answer and direct incoming calls for the office.
- Gather, organize and enter data into legal software.
- Check email and voice mail as appropriate to assure timely responses to all inquiries.
- Pull end of the day reports for the Communications Dept.
- Keep the office organized and maintained (including lobby area, supply room, etc…).
- Approach all clients and employees with a positive tone and genuine warmth.
- Handle sensitive client data with utmost discretion, care and accuracy.
- Perform tasks as assigned with accuracy and promptness, meeting all agreed upon deadlines.
November 2020 - November 2024
Chief Operations Strategist | full-time
- Initially employed part-time without industry background.
- Exemplified unprecedented multitasking proficiency while juggling an elevated volume of eclectic responsibilities across various departments, including reception & administrative undertakings, sales, customer service & satisfaction, inventory management, purchasing, human resources, marketing & graphic design, public relations, & operations development.
- Leveraging extensive product knowledge, active listening, & empathy to forge a loyal rapport with customers & transcend their anticipations, enhancing the company reputation.
- Fostered educated decision-making for the owners by providing advantageous insights founded on a comprehensive analysis of industry software & potential prospects.
- Rehabilitated paper filing methods & prompted electronic employee files, stimulating organization & relieving administrative oversights.
- Produced, improved, proofread, & organized company documents, policies, procedures, scripts, & administrative methods to build a cohesive professional foundation for upward growth.
- Mentored onboarding team members by providing training in in-office procedures, software applications, sales techniques, customer service practices, & company policies.
- Curated over a dozen social media profiles on varying platforms for both companies. Created & edited planned posts across outlets to highlight brand voice & connect with customers.
- United with our marketing team, Drive, on graphics, website maintenance & copy, routine ads, & website development. Contributed broad insight into our services & target audience to enrich advertisements & oversee meetings & projects to cultivate both companies' brands.
- Teamed with our audio marketing company, PHMG, to perfect the illuminating scripts for our phone system. Preserving clients understand our services & procedures as soon as they call & while on hold to conserve administrative time & simplify booking processes.
- Spearheaded event planning efforts for company gatherings, charitable events, award ceremonies, & conferences to strengthen employee morale & networking opportunities.
- Optimized marketing budget by monitoring & consolidating expenses, negotiating supplier contracts, & identifying cost-saving opportunities.
- Sourced & ordered office equipment, supplies, & marketing materials.
- Developed multiple Linktrees to create all-encompassing destinations for customers, employees, & those leaving reviews; each link is armed with various helpful resources in one place. Consolidating the links onto each tree allows the utilization of QR codes to share a lot of information quickly.
- Introduced using QR codes to simplify & speed up resource navigation for employees & customers.
- Led the rebranding upon the acquisition of STL Rent-A-Box with a fresh RAB logo design & a united one. Modernized the Residential, Commercial, & Bulk order procedures to maximize efficiency & satisfaction. Restructured Student Storage operations from summer storage & study abroad only to all year round.
- Researched, negotiated, & implemented SmartMoving software to consolidate over six software programs in regular booking procedures.
- Implemented a company-wide technology upgrade to Apple. Setting up a company Apple ID, six Mac minis with magic keyboards & mice, two iPads, & over a dozen air tags. Creating a cohesive company network that is regularly monitored & updated with ease.
- Upgraded a personal Outlook account used as the company-wide email for a multi-faceted Microsoft Teams network. Creating personal emails ending in the company name for office members & department-specific emails. All contacts are routed properly without cross-communication or confusion. Created & implemented a business structure. Naming & segregating departments such as BLOOP Real Estate, Booking, Communications, Customer Service, Finance & Accounting, Human Resources, Operations Development, Operations Management, & Purchasing to provide job clarity & internal organization.
- Enhanced technical tools to promote easy-to-use websites, software, & forms for customers & employees, streamlining operations.
september 2019 - July 2021
Waitress | full-time
- Primarily a waitress opening & closing dining areas while aiding in express serving during COVID.
- ServSafe Certified.
- Conducted two autonomous lightspeed point-of-sale systems to regard serving sections, supervise customer waitlist, streamline order relay, & collect customer payments.
- Encouraged a curated, family-friendly, relaxed dining experience centered around entertainment & indulgence. Accommodated TV & music selections & affirmed a friendly rapport with each patron.
- Served 6-8 table sections seated with 60+ guests. Turned sections an average of 5 times, resulting in an average of 300+ guests served per shift. Upsold appetizers & alcohol to improve ticket value while remaining personable with guests to inflate tip average.
- Waited on private parties of 100+, maintained replenished drinks, carried out orders correctly, divided tickets as requested, & collaborated with team members to uphold the fresh dining area for all attendees.
- Co-operated the successful preparation & execution of 400+ Super Bowl express orders.
November 2018 - august 2020
Waitress | part-time
- Hired as a hostess & was promoted to waitress at 18, opening & closing dining areas.
- ServSafe Certified.
- Managed two autonomous lightspeed point-of-sale systems to attend to serving sections, manage customer waitlist, simplify order relay, & collect customer payments.
- Furnished an upscale dining experience for high-profile clientele, complete with table crumbing, expert menu understanding, & personable customer service. Was once described as a robot waitress, an acclaim to my dedication & precision on the job.
- Served 4-6 table sections seated with 35+ guests. Turned sections over an average of 3 times a night, serving 130+ guests engulfed in each layer of the fine dining experience.
- Performed party services with 175+ guests in attendance. Preserving full drinks, achieving accurate orders, personally boxing all leftovers, & uniting as a team to deliver food promptly.
July 2018 - september 2019
Waitress | part-time
- Commenced as a hostess & busser, hustled up to express serving, & established my career in waitressing opening & closing dining areas.
- Handled two independent lightspeed point-of-sale systems to govern serving sections, manage customer waitlist, facilitate order relay, & collect customer payments.
- ServSafe Certified.
- Served 5-8 table sections seated with 45+ guests. Turned section over an average of 5 times, serving 200+ guests a night while retaining a 23% tip average. Employed upselling strategies to facilitate the ticket price & tip average.
- Maintained full drinks, publicized specials, addressed inquiries, guaranteed order accuracy, handled concerns, & collaborated for efficient food delivery & restaurant cleanliness.
- Aided in onboarding new hosts, express servers, & wait staff, focusing on food safety procedures & guest fulfillment.
June 2017 - july 2018
Retail Associate | part-time
- Engaged with an average of 45 daily shoppers, provided personalized assistance, enrolled customers in the loyalty program, & achieved the highest credit card sales for four months.
- Managed point of sale system for daily transactions, handling an average of 60 customer payments daily & handling cash drawer responsibility of $1,500.
- Managed incoming inventory by unloading, organizing, ticketing, & placing merchandise.
- Crafted eye-catching visual displays to showcase new products & utilized cross-merchandising techniques to boost sales.
- Maintained impeccable store displays, clothing racks, checkout areas, & dressing rooms to ensure a delightful shopping environment.
- Played a key role in onboarding new team members, emphasizing the importance of time management and pride in their work.